Shipping

Admirable shipping performance in ’09; lines shipped dropped 16% vs. ‘08

• Fill rate for stocking items averaged 98.3%
• That’s the top, green line. We calculate it more stringently than other suppliers by omitting partial deliveries. So if you order 10 different split collar sizes and we ship 9 complete, but only 99 out of 100 pieces on the last, the fill rate for your order is 90%, not 99%.

• Service level averaged 95% - on time, 100% complete deliveries
• That’s the pink line. It tracks an even more challenging measurement. We combine our 100% fill rate results with the number of orders we deliver on time, according to customer requirements. After all, you want your orders shipped complete and on time.

The erratic service level in the fall was due to a reduction in inventory complicated by lead time variations.