Commendable shipping performance in ’10 as lines shipped increased
20% vs. ‘09
Fill rate for stocking items averaged 95.7%
We calculate fill rate more
stringently than other suppliers by omitting partial
deliveries. So if you order 10 different split collar
sizes and we ship 9 complete, but only 99 out of 100
pieces on the last, the fill rate for your order is 90%,
not 99%.
Service level averaged 89.1% - on time, 100% complete
deliveries
Service level tracks an even more challenging
measurement. We combine our 100% fill rate results with
the number of orders we deliver on time, according to
customer requirements. After all, you want your orders
shipped complete and on time.
